We understand the questions, worry and stress that can come with making the decision to outsource your tasks and work with a virtual assistant. Therefore, we have covered most of your questions below, but if there is anything additional please get in contact and we will be happy to help and talk them through.
We appreciate that your business is precious, that’s why there is a huge element of trust that needs to be established and built with our clients working relationships. We endeavour to do this right, so you can truly let go and concentrate on what is important to you.
Q: How much does it cost?
A: Every client’s needs are different; therefore, the pricing depends on the level of administration you require. This is predominantly broken down into 4 categories:
- Low level support
- Mid-level support
- High level support
- Project – where a set price is determined depending on your ad–hoc requirements
Our prices start from £26 an hour
Q: Is there a minimum retainer?
A: No! We do not require a set number of hours to support you. How we work is, for the first two months we will create a log of all tasks carried out and the time they took by the minute. We agree check points for transparency and flexibility. At the end of that period we agree an average amount of hours to proceed with, allowing you to budget and to secure the capacity of your support member on-going.
Q: Do you have insurance?
A: As a company we have Professional indemnity, Public liability, Employers liability and Cyber insurance.
Q: Do you work on-site?
A: We do work on-site if there is a requirement for it but it will be dependent on location, time and availability. This would be charged at a higher hourly rate and may incur expenses.
Q: What hours do you work?
A: We work within the requirement of our clients. For example, if there is an element of phone cover, this will be done within the normal weekly working hours of Monday to Friday, 9am to 5pm, but other tasks not requiring client or customer focus may be completed out of hours to ensure we meet the deadline.
Q: How do you store your data?
A: We only use secure cloud-based systems to store ours and our clients’ work and information. We check bi-annually to make sure only current and relevant data is being held. As a company no data relating to our company or our clients are stored on hard drives
Q: How quickly can you start?
A: We ask for 10 working days from point of our e-agreement and NDA being signed to commencement date. During that period, we collate the information needed to support you and gain access to any relevant systems
Q: How do you manage confidential data?
A: We produce an NDA and ask for this to be signed electronically; confidentiality terms are also written into our contracts, the support teams’ contracts and the NDA that they have to sign to work with us and our clients. We limit sharing confidential information to secure industry recognised cloud-based systems, which is then deleted when not required or at the end of a contract. We appreciate and recognise the importance of good practice in all areas.
Q: What happens when my VA is off sick or on holiday?
A: At The Administration Hub we have a ‘buddy’ system process in place for clients if required. During the on-boarding process one of our operations team will also learn the requirements of the role, so they can step in and support that client with ease should sickness and holiday occur. This means you get support all year-round; you are not paying for any absence, including sickness, holiday, carers leave, appointments, jury service and much more.
Q: How do we communicate?
A: We actively seek the best way to communicate with each individual or client. This can include emails, audio/voice notes, text, CRM, communication boards, telephone, video calls and messaging. We work to establish the frequency of how and when you like to receive communications
Q: Can I increase or decrease my tasks and hours?
A: Absolutely! Decreasing and increasing work at will is fully supported by The Administration Hub. We support you and your business needs at the current time, helping support your business by only paying for what you need when you need it. All we ask is for you to communicate with us and give us 10 working days’ notice if hours are to increase or decrease by 5 or more.
Q: Do I need any notice to stop the support?
A: We only require 10 working days’ notice if for any reason you wish to stop the support.
Q: Am I tied-in to a contract?
A: No, you are not tied-in to any long-term contract. Within our agreement contract we ask for you to give us 10 working days’ notice if you should wish to discontinue the support. We believe in flexibility, transparency and working with you.