These terms and conditions govern the way in which we supply products to you, including all eLearning courses.

Please read these Terms and Conditions carefully before purchasing an Online Course and print off a copy for your records. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. All rights not expressly granted in these terms are hereby reserved.

If there is any conflict between these Terms and Conditions, and the Website Terms of Use, the conflict shall be resolved according to the following order of priority;

  1. Online Course Terms and Conditions;
  2. The Website Terms of Use.


We are The Administration Hub, registered in England and Wales with company number 11343717 and registered Kemp House, 152-160 City Road, London, EC1V 2NX

You can contact us on 020 3983 5333 or via email


In consideration of your payment, we hereby grant you a licence to use the purchased eLearning courses (“the Packs”). This licence is limited, revocable, non-exclusive, non-sublicensable and non-transferable, and is subject to the rights and obligations granted under these Terms.

This licence is personal to you and cannot be shared or exchanged with others.


The Learning Tank will distribute and maintain the Packs and will also provide you with log in details. They will also manage your access to the Packs and provide support to you, where necessary.

You shall not copy, modify, transmit, distribute or in any way exploit the Packs or any other copyrighted materials provided other than for your individual training. Any other purpose is expressly prohibited under these terms. You shall also not permit anyone else to copy, use, modify, transmit, distribute or in any way exploit the Products or any other copyrighted materials.

We provide the materials ‘as is’ and without any warranties, whether express or implied, except those that cannot be excluded under statute. We also do not warrant that the materials will be error free, including technical inaccuracies.


When paying for a course, you are purchasing a licence. This means that you will be automatically enrolled and able to access the Online Course content for a period of 12 months, as defined on the Website.

The starting date of your access to the Packs is deemed to be the date that you first have access. It is your responsibility to ensure that you complete the content within the allocated time period.

We will take all reasonable steps to provide you with uninterrupted access to The Learning Tank. However, your access may be restricted from time to time for reasons beyond our control. Such reasons include force majeure events, power outages and actions from computer hackers and others acting outside the law. Your access may also be interrupted due to software issues, server downtime, increased internet traffic, programming errors, regular maintenance and other related reasons. Where this is the case, we will take all reasonable steps to restore your access within a reasonable period of time. ‘reasonable’ in these terms shall mean reasonable efforts taken in good faith.

Our aim is to provide courses and materials of the highest quality. As such, improvements or as legislation changes alterations to the Packs or any other materials may occur at any time without prior notification in order to ensure that they are up to date and accurate.

Where your access to the Products is restricted for any of the above reasons for any length of time longer than 30 days, we may provide you with a free extension of time at our sole discretion.

The Online Courses are for training purposes only. The Administration Hub will not accept any responsibility to any party for any purpose other than training for educational purposes, including but not limited to the giving of advice by you to any third party.


You agree to provide payment for the Packs at time of purchase via the website or within 30 days of receipt of invoice, in the stipulated currency (GBP) and you will be liable to pay any relevant conversion charges, as well as applicable sales tax in your region.

Your payment includes the licensing of the Packs for one year and we are unable to provide a refund if you fail to complete the content within the licence period, except at our absolute and sole discretion.

We reserve our right to review and change the pricing of any of our products. This will not affect products that have already been purchased.


It is your responsibility to ensure that you meet the system requirements, including compatible hardware, software, telecommunications equipment and Internet service, prior to purchasing any content. We are unable to provide refunds where your access to the Products is inhibited due to insufficient system requirements.

We may restrict your access to the Products if you breach these terms, including without limitation:

  • a) A failure to make any payment due to us; or
  • b) Failure to provide accurate information that is necessary for us to provide the Products to you.

In these circumstances, we will inform you in writing with seven (7) days’ notice that your access to the Packs will be restricted.


Under the laws of the United Kingdom, the service must be as described, fit for purpose and of a satisfactory quality.

The Administration Hub reserves the right to delay or suspend provision of the Services (without liability to the Client) if it is prevented from or delayed in the carrying on of its business or performance of its obligations under this agreement due to circumstances beyond its reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood or other weather event, epidemic, pandemic, disease, infestation, restrictions on transport or movement, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable goods Provided that, if the event in question continues for a continuous period in excess of 90 days either party shall be entitled to give notice in writing you may also get some or all of your money refunded.

If you can show that a fault has damaged your device and that we have not used reasonable care and skill, then you may be entitled to compensation.


Once completed, exam certifications and digital badge are available for immediate download.

Learner reports are limited to one per month and will be provided on an automatic basis, should additional reports be required these are supplied to you at the discretion of The Learning Tank.

We reserve our right to review and change these terms and conditions at any time.


All rights, title and interest in intellectual property rights relating to the Packs including copyright, patents, trademarks, trade secrets, improvements, developments, proprietary information, know-how, processes, methods, business plans or models (including computer software and preparatory and design materials thereof) and all other intellectual property (whether registered or not) developed or created from time to time shall exclusively be owned by The Administration Hub. While you may utilise the intellectual property, you understand that there shall be no transfer of ownership.

Nothing that you see or read in the Packs may be copied, reproduced, modified, distributed, transmitted, republished, displayed or performed for commercial use.

All other trademarks, service marks and trade names in this material are the marks of the respective owners and any unauthorised use is prohibited.


We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if it is either obvious that it will happen or if we are both aware it might happen, such as where you have discussed the possibility with us during the sales process.

We are not liable to you in any way for any indirect, incidental, punitive or consequential damages, including without limitation damages for loss of goodwill, work stoppage, computer failure or malfunction, loss of data, loss of productivity or contract or any and all other commercial damages or losses.

We do not exclude or limit our liability to you in any case where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (summarised above at 6).


You need our consent to transfer your rights under these terms to someone else. We may not agree to this as these terms grant a licence for your benefit only.

Nobody else has any rights under these terms – they are between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of these terms illegal, then rest will continue in force.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 


These terms are governed by and construed in accordance with the laws of England and Wales and you can bring legal proceedings in the English courts. If you live in Scotland, you can bring legal proceedings in either the Scottish or English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Purchases made from only

Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”. Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.